Work Logs: Camera Notices During Face Verification

When Face Recognition is on and the camera does not give a usable picture, the day shows a notice in WORK LOGS reporting how many checks were affected and when. It means the camera may not have been available — not that anyone did anything wrong.

There are plenty of ordinary reasons: another app holding the camera, a closed laptop lid, a privacy shutter left across the lens, a driver that stopped working, or simply a broken webcam. If the employee was warned about it, the notice says so.

Treat it as a prompt to check the equipment. Ask first — it is nearly always a hardware or software problem.

One notice deserves special mention: “Camera malfunction”. It appears when the camera switched on but never sent any video — typically a stuck driver, a USB power glitch, or a failing webcam. In that case the employee also sees a popup on their own screen (at most once every 30 minutes) advising them to restart the computer, and your work log shows the notice at the same time.

You don’t need a technician for this one. Send the employee our step-by-step guide: Fix the “Camera malfunction” popup on Windows. It shows how to confirm the problem in one minute with the built-in Windows Camera app and walks through the usual fixes, from a simple restart to drivers — ending with a clear answer on whether the camera needs replacing. Once the camera works again, face checks resume on their own; nothing needs to be reset in SCREENish.