Cached Time in the Tracking App

Sometimes the tracking app shows cached time. This is normal. It is work recorded on the employee's computer that the app has not uploaded yet: the app keeps it on the computer, encrypted, and uploads it to the server by itself, gradually, for example after a moment without internet. Nothing is lost and there is nothing to fix.

Where to look

What counts is the employee's work log at www.screenish.com, for the employee and the employer alike, so follow the hours there rather than the number in the tracker. Time is kept in 10-minute blocks, and a block appears in the work log once its ten minutes are over and uploaded.

When the tracker still shows cached time

The tracker sometimes still shows cached time after everything has already reached the server. Restarting the app refreshes it and shows the current state.

Cached time is not a reason to contact support.